FREQUENTLY ASKED QUESTIONS

How long will my order take?

All orders usually gets shipped within 5-7 working days. So you can expect a delivery between 7-10 days.

You will get a tracking link in your inbox as soon as your order is shipped 

 

What should I do if I have received only a part of my order?

We make sure that all the products are sent to you in one package.In case there's something missing kindly mail info.noriiart@gmail.com

 

RETURN/EXCHANGE : 


I received a damaged product. What do I do ?

Please do not worry. Drop us a mail at info.noriiart@gmail.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 

Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

 

What do I do if I don't like the product I received  ?

Drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened / unused without damage and with all the tags intact) within 15 days of receiving the order.

Please make sure that the return product is packed well to avoid any damages in transit.

The courier charges incurred by you to send us back the product will not be refunded.

 

My tracking link shows 'delivered' but I have not received the package. What do I do ?

Please drop us a mail at info.noriiart@gmail.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service.

 

Cancellation :

 

How can i cancel my order ?

Please mail us at info.noriiart@gmail.com for cancellation request if your order has not been shipped yet.

 

When can I cancel my order ?

Orders can be cancelled only if it has not been shipped from our warehouse. 

No cancellation applicable for customised products once the order is placed. 

 

Can I cancel my order once the product has been shipped?

Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

Once shipped, we will not consider cancellation requests.

 

When do I get my refund for the cancelled order?

If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

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